FAQs

Quantum Rehab is a leading manufacturer of complex power wheelchairs and advanced rehab seating systems. We specialise in technology-driven mobility solutions that enhance independence, comfort, and quality of life for people living with disability.

No you cannot, you can purchase from our Quantum dealers, please view our where tobuy list to find and contact your nearest dealer

Quantum chairs feature advanced technologies such as iLevel® power adjustable seat height, multiple drive controls, and customizable seating systems that can be individually configured for each user’s clinical and lifestyle requirements. Each chair is individually configured to meet the user’s unique clinical, functional, and lifestyle needs, providing a level of independence, comfort, and performance beyond that of standard mobility devices.

Absolutely. We encourage clients and therapists to book a trial or demonstration through their local Quantum dealer to ensure the best fit and configuration.

How can I contact Quantum Rehab Australia?

You can reach us by visiting www.quantumrehab.com.au
and submitting a form via our Contact Us page

Quantum Chairs are built here in Australia by our highly trained technicians.

The serial number for your power chair begins with the
letter “J” and can be found in a few places:

• On the Base:
  Look on the back of the base of your power chair. Remove the rear shroud and locate the white barcode sticker— this shows your chair’s serial number.

• For iLevel® Models:
  If your chair has iLevel® power adjustable seat height, you’ll find
  a seating system serial number beginning with “Y” located under the seat pan.

• On the Q-Logic 3 Display:
  You can also view your serial number on-screen:

1. Turn on the joystick.
2. Press the Menu button.
3. Scroll to About or System Info.
4. Select it to view your serial number.

• In the Owner’s Manual:
  Some models also list the serial number on the inside cover of the owner’s manual.

You can download a copy of the owners manual from our website found at the bottom of each product page.

This depends on several variables such as terrain, frequency of use, weight etc.
Each chair has an estimated range per charge listed in the specs of each product page. Please refer to this for more information.

Yes. Every Quantum powerchair can be tailored to suit an individual’s postural, functional, and environmental needs. This includes seating adjustments, control options, positioning accessories, and more.

No. you do not need a driver’s licence to operate a Quantum Rehab power wheelchair in Australia. These devices are classified as mobility aids, not motor vehicles.

Each Quantum powerchair is fitted with a manual freewheel lever on both motors.

To manually push your powerchair:

1. Switch the powerchair off.
2. Locate the levers on each motor.
3. Tur n the levers until you feel or hear a click — this disengages the electric brake and allows the chair to be moved manually.

Please note:

There will be some resistance when pushing the chair. This is a built-in
safety feature designed to prevent the powerchair from rolling too quickly
when in freewheel mode.

Your power chair comes with an ABS plastic body shroud that allows it to be easily wiped clean. Use a damp cloth to clean the plastic and metal parts of the unit. You can use a mild, non-abrasive cleanser. If necessary, the power chair can be cleaned with an approved disinfectant, but not before making sure that the disinfectant is safe for use on the chair. Please avoid using any products that may scratch the surface of your power chair and keep your chair clean and free of foreign material, such as mud, dirt, hair, food, drink, etc.

Direct or prolonged exposure to water or dampness could cause your product to malfunction electronically and mechanically. Water can cause electrical components to corrode and the unit’s frame to rust. Also, if your product is exposed to these conditions, it may affect the status of your product’s warranty. Your power chair should be examined periodically for signs of corrosion caused by water exposure, bodily fluid exposure, or incontinence. Damaged components should be replaced or treated immediately.

If your power chair comes into contact with water:

1. Dry your device as thoroughly as possible with a towel.
2. Allow the product to sit in a warm, dry place for 12 hours to allow unseen water to evaporate.
3. Check the joystick operation and the brakes before using your device again
4. If any inconsistencies are found, take your product to your authorised Quantum provider

Mobility devices that are frequently exposed to sources of liquid, such as incontinence, should be inspected often for corrosion, and electronic components may need to be replaced frequently. If your product is exposed to these conditions, it may affect the status of your product’s warranty.

Proper battery maintenance is absolutely essential to get the most out of the common Gel battery found in most mobility Scooters and Powered Wheelchairs.

Educating end users on the importance of proper battery charge and discharge cycles is especially important during the first few months of receiving their chair.

Even still, accidents and problems can still occur that leave these devices with fully discharged batteries. When this occurs, we need to make sure we have the proper tools to revive, test and replace batteries without having to hope or guess that we have solved the issue that caused them to go flat in the first place.

For any service or maintenance needs, please reach out to the Quantum dealer where you purchased your chair. They’ll be happy to help arrange servicing, repairs, or any adjustments to keep your chair performing at its best.

If you need replacement parts, new tires or new batteries, contact your Quantum Dealer. They will order the parts for you and install them on your power chair.

If your Quantum chair stops working unexpectedly, please contact your authorised Quantum Dealer that you purchased it from as soon as possible. However, if you are in an emergency we recommend:

- Contact your local support service or carer for immediate assistance

- If you need immediate help, please call 000 (triple zero)

- If you are in a supported living or NDIS
setting, contact your on-call provider or emergency response contact listed in your service plan.