Accessibility Guide - Puffing Billy

Puffing Billy

This Visual Story has been created to help powerchair users plan their visit to Puffing Billy Railway with confidence by removing as many unknowns as possible. Puffing Billy is a historic steam railway located in the Dandenong Ranges in Victoria and is a popular tourist attraction that welcomes visitors from across Australia and around the world.

This guide provides a visual and step-by-step overview of what to expect when travelling to the railway, arriving at the station, and boarding or navigating the experience in a powerchair. By planning ahead, visiting Puffing Billy can be a more comfortable and enjoyable experience.

This accessibility guide is designed to support powerchair users, their families, carers, and support workers in preparing for the day.

What to Expect at this Location

Puffing Billy Railway can be busy during weekends, school holidays, and peak tourist seasons. As a powerchair user, you can expect a lively environment with visitors moving between station platforms, ticket areas, cafés, and boarding points.

The main station areas generally offer accessible pathways connecting entrances, waiting areas, amenities, and viewing locations. However, as the railway operates in a historic setting within the Dandenong Ranges, surfaces may vary and can include gravel, compacted ground, and ramps in some areas.

Your visit may involve both indoor station facilities and outdoor areas such as platforms, walkways, and viewing spaces. Weather conditions may impact outdoor areas, so planning for sun, rain, or cooler temperatures is recommended.

Accessible amenities, including toilets and seating areas, are available at key stations. Staff and volunteers are located throughout the railway precinct and can assist with directions or accessibility support if required.

This Visual Story will help you understand the layout of the venue and prepare for navigating the experience at your own pace.

Refer to the Puffing Billy Page for more Information